1. Privacy Policy

Data Collection: We collect personal information such as names, email addresses, and payment details when users interact with our website or make purchases through our Ko-fi shop.

Use of Data: Collected data is used to process orders, improve user experience, send newsletters, and comply with legal obligations.

Sharing of Data: We do not sell personal data to third parties. Data may be shared with service providers necessary for order fulfillment and website operation.

2. Terms & Conditions

Acceptance of Terms: By using our website and services, users agree to comply with our terms and conditions outlined herein.

Payment & Pricing: All prices are listed in the currency specified on our Ko-fi shop. Payment is processed securely through Ko-fi at the time of purchase.

Intellectual Property (IP): All content on this website, including text, images, logos, and designs, are the intellectual property of ClawCore and are protected by copyright laws.

Limitation of Liability: ClawCore is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

Governing Law: These terms are governed by the laws of the jurisdiction in which ClawCore operates, without regard to its conflict of law provisions.

Termination/Cancellation: We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

3. Refund & Return Policy

Eligibility Window: Refund requests must be made within 14 days of purchase through Ko-fi.

Condition of Items: To be eligible for a refund, physical items must be returned in their original condition, unused, and with all original packaging intact.

Return Process: To initiate a return, please contact us with your order details. We will provide instructions on how to return the item.

Who Pays for Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Method: Refunds will be processed to the original payment method used during the Ko-fi purchase once the returned item is received and inspected.

Exclusions: Custom orders or digital products are non-refundable unless they are defective.

4. Lost or Damaged Packages

In Transit Damage: If your order arrives damaged, please contact us immediately (within 48 hours of delivery through Ko-fi) with your Ko-fi order details and photographic evidence of the damage.

Lost Shipments: We will assist in tracking lost packages. If a package is confirmed lost by the carrier, we will follow the carrier's claims process to seek a resolution, which may involve a replacement or a refund. We are not responsible for packages stolen after delivery.

5. International Shipping

Custom & Duties: International customers are responsible for any custom duties, taxes, or brokerage fees charged upon delivery. These cost are separate from the product and shipping costs paid on Ko-Fi.